Shipping information:
We are open Tuesday to Friday. Orders placed outside of these days will be shipped when we are next in the office.
All orders placed and paid for in full are packaged and shipped as soon as is possible. In general orders placed before 1pm on a Tuesday, Wednesday, Thursday or Friday will be sent out on the same day.
Orders placed after 1pm or on a weekend, will be sent out the following working business day. If shipping of an order has been delayed by more than 3 business days, the customer will be contacted directly. We cannot guarantee delivery times due to third party courier services but will provide tracking of orders where possible.
All purchases must be paid in full prior to shipping. We reserve the right to cancel any orders in the event that we suspect the payment is fraudulent.
By purchasing from Eyes for Life Canberra, you are entering into a contract and may not rescind payment via Credit Card charge backs in the event of late or damaged delivery. We make every effort to ensure all items are delivered to you quickly, but we are not responsible for delays caused by Australia Post or other couriers we may use.
We make all efforts to ensure that goods are well packaged so they arrive without damage, however replacement of an item lost or damaged in transit will be at our sole discretion and is not guaranteed.
Refund & Returns Policy
We offer a refund or exchange if you change your mind within 14 days of purchase. Items must be unused, in their original packaging and in new condition suitable for resale. Manuals, packaging and accessories must accompany the product returned.
If you cannot produce proof that the goods were purchased from Eyes for Life Canberra we won’t be able to provide you a refund or exchange.
When goods are returned, Eyes for Life Canberra will refund payment made for those goods, by the same method used for the purchase. Refunds will normally be processed within 7 days of Eyes for Life Canberra receiving the returned goods.
We do not cover the cost of the return postage fee. We recommend you use registered post or courier to send the goods back to Eyes for Life Canberra.
Please note, for any product issues please call the office on (02) 6176 3470 so we can organise a warranty replacement.
Warranty on all products is 12 months from date of purchase.